Frequently Asked Questions

General Questions

What types of pet care services are offered at Complete Pet Care Animal Hospital?

We provide a complete range of services. We are your trusted partner in keeping your pets healthy and happy. Our pet care services include medical care, general surgery, day care/boarding, and grooming.

When is Complete Pet Care open?

We have two convenient locations, in North Raleigh at Falls Pointe and in Wake Forest near Heritage on Gateway Plaza Circle, to serve you better. The doctors’ hours at both locations are Monday through Friday, 7:30 a.m. – 5:30 p.m. and Saturday, 8 a.m. – noon.

How can I schedule an appointment at Complete Pet Care?

You can fill out this form or call the Falls Pointe office at (919) 841.4211 or the Heritage office at (919) 263.9778.

If I have a pet emergency, can Complete Pet Care help?

Yes, Complete Pet Care is here for you 24/7 to care for your pets. We always have a doctor on call if you have an emergency outside of our regular operating hours. We also partner with other institutions in the area when an illness or injury needs to be cared for by a team. You can call the Falls Pointe office at (919) 841.4211 or the Heritage office at (919) 263.9778.

Boarding and Doggie Day Care

What are the benefits of doggie day care?

Doggie day care is a great option for dogs who require daytime supervision and play. Some of the benefits of doggie day care include companionship, convenience, socialization and exercise.

What makes Complete Pet Care’s doggie day care different from other doggie day care providers?

When your dog stays with us, you can count on picking them up happy and tired – which will make you happy! In our care, your dog will have access to off-leash play in a fenced, well-supervised area, quiet rest and supervised exercise.

What if my dog or cat needs overnight or long-term care?

Complete Pet Care offers boarding services, too. We offer a unique guarantee: Your pet will be cared for like they’re our own, receiving the physical care and emotional attention they deserve while you’re away.

Wellness Visits and Immunizations

How often should my pet get a wellness visit with a veterinarian?

We recommend twice-yearly physical exams. These exams are from nose to tail and include everything in between.

How should I prepare for a wellness visit for my pet?

Bring any questions you have about your pet’s behavior, habits or changes in their body that may require a diagnostic evaluation. During the exam, we’ll evaluate your pet’s overall health including skin, fur or feathers, eyes, teeth and paws or feet, as well as their bones, joints, chest, abdomen and lymph nodes. We will also discuss disease prevention methods and immunizations.

How do I know how long an immunization or vaccination will last for my pet?

How long the immunization lasts depends on the immunization itself. For instance, depending on the type of vaccination administered, a rabies vaccination can last 1 year or 3 years. Getting your pet the rabies vaccination, Lyme disease vaccination, distemper vaccination, parvo vaccination and bordetella vaccination can prevent illness in your pet. Our veterinarians will make vaccine recommendations for the prevention of parasites, harmful viruses such as rabies or parvovirus, and other diseases or pet health factors based on the species and/or breed of your pet, the activities they are involved in, and their surroundings.


What types of surgery do the veterinarians at Complete Pet Care perform?

We perform surgeries on all types of pets that range in species, breed, age and gender. Some of the surgeries we frequently perform include spay/neuters, general/soft tissue surgery and orthopedic surgeries, as well as specialized procedures and advanced testing.

What is a laparoscopy?

Laparoscopy means the surgery is minimally invasive. With laparoscopic surgery, our veterinarians are able to reduce pain and shorten recovery time so your pet is happier and more comfortable.

What parts of the body can laparoscopy be performed on?

This type of surgery is a specialized form of abdominal surgery that has been used in human medicine for decades. Laparoscopy involves several tiny incisions of no more than ½ inch each. Then, our veterinary surgeons use cameras on scopes to transmit high-quality images of the abdomen, allowing them to move their instruments and perform the surgery.

Sick Visits

What should I do if my pet is sick?

Complete Pet Care understands how concerning it can be when your pet doesn’t seem to be acting like themselves. If that happens, you can count on our team to provide high-quality, same-day care.

How do I know when it is time to seek help for my sick pet?

You know your pet better than anyone. If your pet is behaving unusually, then don’t hesitate to give us a call. By asking a few questions, we can help you determine if your pet needs to be seen right away or whether you can schedule a more convenient time to come in. Even if you find out nothing’s wrong, you’ll gain some peace of mind.

However, if your pet has experienced a trauma such as being hit by a car, falling more than a few feet or being hit by a blunt object, bring your pet in immediately. The following conditions also warrant bringing in your pet for emergency care:

  • Your pet is unconscious or not breathing.
  • You cannot feel your pet’s heartbeat.
  • Your pet has been vomiting (more than three times) or has had diarrhea for more than 24 hours or is vomiting blood.
  • Your pet is making the sound of vomiting, but nothing is coming up.
  • You suspect a broken bone.
  • Your pet shows signs of extreme pain, such as whining, shaking, and refusing to socialize.
  • Your pet is having trouble breathing or has something stuck in their throat.
  • Your pet has had or is having a seizure.
  • Your pet appears to be paralyzed.
  • Your pet is bleeding from the mouth, nose or eyes.
  • Your pet has blood in their urine or feces.
  • Your pet is straining to urinate or is unable to urinate.
  • You think your pet might have ingested something poisonous or toxic (e.g., antifreeze, rat poison, chocolate, unprescribed medication, raisins or grapes, household cleansers).
  • Your pet is coughing constantly and can’t rest.
  • Your pet seems very lethargic – that is, they have no energy.
  • Your pet collapses or suddenly can’t stand up.
  • Your pet is bumping into things or becomes disoriented.
  • Your pet’s abdomen is swollen and hard to the touch.
  • Your pet has yellow or pale gums.
  • Your pet has an abnormal odor.
  • Your female pet has vaginal discharge not related to being in heat.
  • Your pregnant dog or cat has gone more than three to four hours between delivering puppies or kittens.

Contact us today to discover how we can help with your pet health needs.


What types of grooming services does Complete Pet Care offer?

Our services include:

  • Bathing with salon-grade shampoo
  • Thorough brushing
  • Nail trimming
  • Professional groomers
  • A pet spa at our Falls Pointe location

What types of pets do you groom?

We can groom indoor and outdoor pets including dogs, cats, ferrets, puppies, kittens, rabbits and more.


What types of pet dental services does Complete Pet Care offer?

Our staff can perform cat teeth cleaning and dog teeth cleaning.

Why should I get my pet’s teeth professionally cleaned?

Regular cleanings can help prevent diseases such as periodontal disease.

What is periodontal disease?

Periodontal disease occurs when bacteria from the teeth enter the bloodstream – through the gum line – and compromise the immune system. This can damage your pet’s heart valves, liver and kidneys. Approximately 72 percent of pet health issues are caused by bacteria buildup on their teeth.


What is microchipping?

Microchipping identifies your pet so if they become lost and cannot find their way back home, they can be returned to you.

How does microchipping work?

The microchip is about the size of a large grain of rice and works using passive radio frequency identification technology. Having a microchip inserted into your pet takes only a few seconds, and it remains for your pet’s entire life. The chip can be scanned at any time (similarly to a bar code) through the pet’s skin.

How can I get my pet microchipped?

Complete Pet Care offers a quick procedure to insert a microchip into your pet at our convenient locations in Falls Pointe and Heritage. We are open six days a week to make it easy for you to find a time to help ensure your pet’s safekeeping.

End-of-Life Care

How do I know if my pet is nearing the end of their life?

Common indicators that a pet’s quality of life has decreased include loss or lack of appetite, depressed moods, no excitement about toys, treats or other things that previously excited them, not greeting you when you come home, incontinence, and partial or full immobility.

What is euthanasia?

Pet euthanasia is one way our team helps your pet at the end of life and helps your family focus on what’s best for their care, too. This is a humane and painless procedure that may be the best solution to your pet’s pain and discomfort.

What should I do if my pet is showing signs that they are nearing the end of their life?

We can act as your partner to provide compassionate and dignified care for your ailing pet. Contact us to discuss your pet’s health and how we can help.